Privacy Policy

Soft Power Psychotherapy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit an inquiry through our contact forms.

Please read this policy carefully. By using our website or submitting a form, you agree to the practices described below. If you do not agree, please do not use our website or submit your information.

We may collect the following types of information:

Information you provide directly:

- Name

- Email address

- Phone number

- The content of messages you send us through our contact form

- Any other information you voluntarily provide

Information collected automatically:

- IP address and browser type

- Pages visited and time spent on the site

- Referring URLs

- Device information

We collect this information through our website contact forms, which are powered by GoHighLevel (GHL), a third-party CRM and communication platform.

We use the information we collect for the following purposes:

- To respond to your inquiries and schedule consultations

- To communicate with you via phone, email, or SMS/text message (with your consent)

- To send appointment reminders, follow-ups, and practice-related information

- To improve our website and services

- To comply with applicable laws and regulations

We do not use your information for unsolicited marketing or advertising purposes beyond the scope of your inquiry.

By providing your phone number and submitting our contact form, you expressly consent to receive SMS text messages from Soft Power Psychotherapy. These messages may include:

- Appointment reminders and confirmations

- Responses to your inquiries

- Practice updates directly related to your care

Message frequency: Message frequency may vary based on your inquiry and appointment schedule.

Message and data rates may apply. Standard carrier rates for SMS and data apply based on your mobile plan.

Opt-out: You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message and no further SMS messages will be sent.

Help: Reply HELP for help or contact us at (510) 877-0950.

No sharing for marketing: Your phone number and consent to receive SMS messages will not be shared with, sold to, or used by any third party for their own marketing purposes.

Our SMS communications are transmitted via Twilio, a third-party messaging platform. Twilio's privacy policy is available at https://www.twilio.com/en-us/legal/privacy.

Our contact forms and client communications are managed through GoHighLevel (GHL), a customer relationship management platform. Information submitted through our forms is stored securely within GHL's systems and used solely to manage your inquiry and communication with our practice.

GoHighLevel's privacy policy is available at https://www.gohighlevel.com/privacy-policy.

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following limited circumstances:

- Service providers: With trusted platforms (GoHighLevel, Twilio) that help us operate our business, under strict confidentiality obligations.

- Legal requirements: If required by law, court order, or government regulation.

- Safety: If we believe disclosure is necessary to protect the rights, property, or safety of our practice, our clients, or others.

Note on HIPAA: This website and its contact forms are not a covered HIPAA-compliant intake system. Please do not submit protected health information (PHI) through this website. PHI will be handled separately through our secure clinical intake processes.

We retain your contact information for as long as necessary to respond to your inquiry and maintain our business relationship, or as required by applicable law. You may request deletion of your information at any time by contacting us.

Depending on your location, you may have certain rights regarding your personal information, including:

- The right to access the information we hold about you

- The right to correct inaccurate information

- The right to request deletion of your information

- The right to opt out of SMS communications (reply STOP at any time)

- The right to opt out of email communications (reply or write to us requesting removal)

To exercise any of these rights, contact us at (510) 877-0950.

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Soft Power Psychotherapy

Phone: (510) 877-0950

Website: softpowerpsychotherapy.com